Generative AI for customer support automation.

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Forethought's SupportGPT™ utilizes generative AI to revolutionize customer support processes. Its automated platform reduces costs and enhances efficiency by utilizing large language models to predict and provide accurate responses to customer inquiries. With a range of features, including Solve, Triage, Assist, and Discover, SupportGPT™ surpasses traditional customer support systems with its advanced capabilities.
Solve automates answers to frequently asked questions across multiple channels, while Triage enhances cases with sentiment and intent analysis to promptly prioritize and route them based on urgency. Assist provides agents with suggested responses and relevant knowledge, powered by generative AI. Discover offers real-time tracking and performance metrics for businesses to identify and resolve gaps and measure ROI across various industries, including SaaS, FinTech, and e-commerce.
With Forethought's superior generative AI technology, support teams can deliver top-notch customer service with reduced manual effort and improved accuracy.
Use Case
Customer support