Crisp MagicReply

AI tool to improve customer service

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Description
Crisp is an AI-powered tool that aims to revolutionize customer service by providing quick and efficient solutions to customer queries. Unique in its approach, this tool requires no setup or installation and can be easily integrated into existing systems. It offers multiple features, including a website chat widget, chatbot, CRM, shared inbox, ticketing system, campaigns, and a knowledge base among others. These features are designed to ensure that customer queries are resolved as quickly as possible.
Crisp truly shines in its use of MagicReply, a virtual assistant powered by a state-of-the-art machine-learning model. MagicReply enables agents to provide personalized solutions to customers based on their previous interactions. Its intuitive summarizing function also proves useful for agent shift changes, allowing agents to switch between audio and text messages with ease. Further, the tool provides control over API uptime, guaranteeing a seamless user experience.
Crisp comes with a 14-day free trial and has already been adopted by over 500,000 brands worldwide. It is multilingual and multichannel, with language support available in English, French, German, Spanish, Dutch, Portuguese, Russian, Turkish, Simplified Chinese, Finnish, and several other languages. The company behind Crisp is Crisp IM SAS, operating out of France.
Price
Free + from €25/mo
Website
  • https://crisp.chat/en/new/?ref=spottheai
Use Case
Customer service
Tags
text,chatbot,customer support,multilingual,summary,audio messages