AI Answers by Cohere

AI-powered customer support platform.

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Cohere is a platform that uses artificial intelligence to provide efficient and accurate customer support. By analyzing previous tickets, the advanced analytics of the platform is able to identify potential issues and gaps in content related to customer inquiries. With large language models, Cohere is able to then provide personalized and accurate responses to customers, resulting in greater customer satisfaction. In addition, the platform offers automation, which allows fast-growing customer service teams to resolve up to 60% of tickets and improve overall customer satisfaction. Cohere is highly integrated with existing support resources and service desks, enabling customers to swiftly access personalized answers based on support articles and past conversations. Moreover, the platform's success team works with clients to evaluate the best opportunities for automation and measure and drive ROI. Cohere's commitment to personalized customer support solution has earned it a reputation as a top AI-powered platform.
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Use Case
Customer support
chat,chatbot,voice,customer support